30-day return policy from the date you receive your item.
Item must be unused, in original packaging, with all tags and proof of purchase. Defective, damaged, or incorrect items: free return shipping (prepaid label where available, otherwise return postage reimbursed), full refund or replacement. Change of mind: customer covers return shipping. No restocking fees. Custom, personalised, or engraved items are non-returnable unless faulty.
To start a return, email info@luxuslove-jewellery.com with your order number. Refunds are issued to the original payment method within 5–10 business days of approval, in the original currency of purchase.
Can someone tell me where my order is as I ordered on 7th Dec paid for 5/8 business days delivery and delivery protection and I’m still waiting , it’s been 12 days since my ordered and 8 business days but my ordered says it’s still in Hong Kong from 14th dec and is still there with no updates
An Unforgettable Gift
I absolutely love this Luxus T Square Necklace. The quality is exceptional, and I get compliments every time I wear it. Worth every penny!
Perfectly Sentimental
The packaging was beautiful, and the Luxus Heart Tag Pendant itself is stunning. It feels very luxurious and has a nice weight to it.
