Shipping policy
,As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At Luxus Love Jewellery, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across world and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time.
Shipping Prices:
Handling time: 1-2 Business days (Monday to Friday). Open Monday-Friday: 8am–5pm
- Free Shipping for orders from $70 USD and above,
- Shipping cost is $4.99 USD for orders from $0 USD to $69.99 USD.
- Delivery time: 7-12 business days
- VIP Handling (Ships within 24 hours) - $11.99 USD
- Free Shipping for orders from £60 GBP and above,
- Shipping cost is £4.99 GBP for orders from £0 GBP to £59.99 GBP.
- Delivery time: 7-12 business days
- VIP Handling (Ships within 24 hours) - £11.99 GBP
- Free Shipping for orders from $100 CAD and above,
- Shipping cost is $9.99 CAD for orders from $0 CAD to $99.99 CAD.
- Delivery time: 7-12 business days
- VIP Handling (Ships within 24 hours) - $19.99 CAD
- Free Shipping for orders from $110 AUD and above,
- Shipping cost is $9.99 AUD for orders from $0 AUD to $109.99 AUD.
- Delivery time: 7-12 business days
- VIP Handling (Ships within 24 hours) - $19.99 AUD
- Free Shipping for orders from €70 EUR and above,
- Shipping cost is €4.99 EUR for orders from €0 EUR to €69.99 EUR.
- Delivery time: 7-12 business days
- VIP Handling (Ships within 24 hours) - €11.99 EUR
Cut Off Time: 11 am (GMT) Greenwich Mean Time (London)
All orders ship the same day if placed before 11 am (GMT)
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 Business days (not including holidays).
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email info@luxuslove-jewellery.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to UPS, DHL Express and USPS. For orders of high value, carriers will ask for a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email info@luxuslove-jewellery.com and we will assist you from there.
Contact Us:
Address: No.75 Wusi Road, Gulou District, Fuzhou, Fujian, 350003, China
E-mail: info@luxuslove-jewellery.com
Phone: +86 133 8185 0503
Working Hours: Monday-Friday: 8am–5pm