Granddaughter and Grandmother - A link that can't be undone

Free Shipping:

Handling time: 1-2 Business days (Monday to Friday) 

Transit time:

• United Kingdom: 7-12 business days
• Ireland: 7-12 business days
• United States: 7-12 business days
• Other countries: 7-12 business days

Priority Handling & Guarantee of Delivery [$19.99 AUD]:

Handling time: 1 Business day (Mon-Fri) 

Transit time for Priority Processing + Insured Shipping:

• United Kingdom: 5-8 working days
• United States: 5-8 working days
• Ireland: 5-8 working days
• Other Countries: 5-8 working days

• Cut Off Time: 11 am (GMT) Greenwich Mean Time (London)

All orders ship the same day if placed before 11 am (GMT)

We also offer Shipping Protection [$9.99 AUD]. Protect your order from damage, loss, or theft. You can enable or disable Shipping Protection at Checkout. 

30-day return policy from the date you receive your item.

Item must be unused, in original packaging, with all tags and proof of purchase. Defective, damaged, or incorrect items: free return shipping (prepaid label where available, otherwise return postage reimbursed), full refund or replacement. Change of mind: customer covers return shipping. No restocking fees. Custom, personalised, or engraved items are non-returnable unless faulty.

To start a return, email info@luxuslove-jewellery.com with your order number. Refunds are issued to the original payment method within 5–10 business days of approval, in the original currency of purchase.

See our full Returns & Refunds Policy for details.